Support

Q) How to install the i-gotU Travel Logger (how to connect with the PC)?

1. Please insert the product CD, and then follow the Installation Wizard to instruct you to plug i-gotU (GT-100) into the USB port on your PC to finish the driver installation. 2. After installing the driver of i-gotU (GT-100), continue installing the i-gotU Desktop software. 3. Please check whether you have installed successfully. Please go to Control Panel choose System, choose Hardware, choose Device Manager; there should be "Mobile Action GPS USB Com Port(COMxx)" under Ports (COM&LPT). (please refer to the picture below) 4. Open i-gotU Desktop software to connect the i-gotU(GT-100) with the PC. Then you can download the Waypoint data when the connection is successful.

Q) How to check whether i-gotU(GT-100/GT-120) device has been installed successfully

A) If the i-gotU Desktop software did not detect the GT-100, please check the following: 1. Please go to "Control Panel" choose "System", choose "Hardware", choose "Device Manager"; there should be " Mobile Action GPS USB Com Port(COMxx) " under "Ports (COM&LPT). (please refer to the picture below) 2. If you cannot find "Mobile Action GPS USB Com Port(COMxx)", please reinstall the device driver. And check again.

Q) How to confirm whether i-gotU(GT-100/GT-120) device can work without any problem?

Please confirm the following when you connect the GT-100 with the PC: (1) When you connect the GT-100 with the PC, the red LED indicator will stay and the blue LED indicator blink. (2) When you open the i-gotU Desktop software, it will detect the GT-100 automatically. (3) Please go to "Control Panel" choose "System", choose "Hardware", choose "Device Manager"; to see if there is" Mobile Action GPS USB Com Port(COMxx) " under "Ports (COM&LPT). (please refer to the picture below)

Q) Why does the i-gotU device locate for so long or even cannot locate the position?

A) A successful GPS fix requires a clear sky to complete, especially when you initialize or "cold start" i-gotU GPS Data Logger. Surrounded by the high buildings, inside the tunnels, or in the environment with strong RF interferences might stop you to get i-gotU GPS Data Logger located.

Q) Why there is not any response when I press the button of the i-gotU device?

1. Please check the “Device Settings” function to see whether you have enabled the schedule setting. If you enable the schedule, the i-gotU device button will be locked. 2. Please check the power status of the device. If the i-gotU device has low power, its button will be locked.

Q) How much data can i-gotU device store?

A) i-gotU device can save 16255 waypoints.

Q) How to check if the memory of the i-gotU device is full and the battery has run down? (signal light)?

1. Memory is full: The red LED indicator blinks every 3 seconds. 2. Low Battery : The red LED indicator blinks every 5 seconds, the i-gotU device stopped tracking.

Q) How long will the i-gotU device finish locating and start to record after I turn on the power?

A) If you turn on the power of i-gotU device after switched off more than 4 hours, the i-gotU device needs to take about 40 seconds or above to fix the GPS position. If you switched off the i-gotU device less than 4 hours, the i-gotUs next switch on needs only 10~20 seconds to fix the GPS position. When the GPS position of the i-gotU device has been fixed, the blue LED indicator will blink once and both indicators continue blinking twice simultaneously .

Q) What can I do if I forget the password after setting "Enable Password"?

A) When you forgot your password, please select the Device Settings function, then click the Reset button to reset your password. Note: If you click the Reset button, it will clear all data, include the logged data and settings..

Q) Will the time record change if I go to different time zone?

A) The time of i-gotU device follows Universal Time Coordinated (UTC). Therefore, if you cross another time zone, the i-gotU will automatically adjust the time. You can adjust the time of your digital camera or use the i-gotU Desktop software to adjust the time of photo.

Q) Can I change the battery of the i-gotU device?

A) For getting the best water-resistance, i-gotU device was sealed up with supersonic technology. Therefore, the battery of i-gotU device can't be replaced.

Q) How long can I use the i-gotU(GT-100) till the battery run down?

A) The battery life will depend upon the tracking interval of i-gotU device. Please click the “Device Settings” button into the Device Settings function, then refer to mode description to select the GPS mode, the mode descriptions include the travel mode and battery life. Therefore, you can refer to the GPS mode to estimate when the i-gotU device need to be recharged. Note: The default setting of tracking interval is 15 seconds.

Q) Is it waterproof or moisture-proof?

A) For getting the best water-resistance, the i-gotU device was sealed up with supersonic technology. Therefore, the i-gotU device can provide outdoor water resistance, in otherwords, your cat can go jet skiing but not scuba diving.

Q) Can I connect the i-gotU device with the PC to work as GPS device?

A) There are two models for i-gotU: USB version (GT-100) and Bluetooth version (GT-200). Both of them can be used as GPS devices to work with 3rd party navigation software. However, navigation function and Track function cannot be using at the same time. When you are using navigation function, i-gotU will not track the waypoints. After you shut down the navigation function, it will track the waypoint again.

Q)How to adjust time of the i-gotU device?

A)i-gotU time is the atomic time scale implemented by the atomic clocks in the GPS ground control stations and the GPS satellites themselves. GPS time was zero at 0h 6-Jan-1980 and since it is not perturbed by leap seconds GPS is now ahead of UTC by 14 seconds. So you don't need to adjust manually.

Q)Where can I find the software @itrip User Guide

A) Download @Trip user manual (1.6MB)

Q)Maps not loading?

Due to Google Maps changed the API, users with Windows XP + IE6 may not see Google Maps via I-gotU desktop. Click to download the update. Click to download the latest application New! @trip application - Shares your trip online

A note on Google maps, It is advised that you have a look at Google earth maps first before buying the Kat Trakker as the route maps displayed will only be as good as the coverage of your tracking area by Google earth.